After consultations with many plastic surgeons, we were referred to Dr. Chen. She is an outstanding surgeon and a knowledgeable physician. She performed a very complex procedure on our 16 year old son; which included but was not limited to the medical reconstruction of his nose and the harvesting of tissue from behind his ear. During our pre surgery consultations she took the time to explain in detail the procedure and always included our son in the discussions. She was extremely receptive to his opinion and input on his surgery. The surgery itself lasted about 5 hours and she was in constant contact with us on how the procedure was going. As a parent, I was and am most impressed by Dr. Chen and her staff (Marcy Yocum) for their availability to answer any and all questions regarding post surgery care, from the mundane to the more complex and serious). She was accessible via phone and text to our family during the weekend and this made the recovery process much easier and less emotional taxing. Follow up care and our by-weekly visits with Dr. Chen, have not been rushed . She takes time and care listening and answering all questions. My family and I highly recommend Dr. Chen to anyone requiring medical or cosmetic plastic surgery. Dr. Chen is outstanding, we need more physicians like her in the medical profession.

Other Ratings:
Ease of Appointment – 5
Promptness – 5
Courteous Staff – 5
Accurate Diagnosis – 5
Bedside Manner – 5
Spends Time with Me – 5
Follows Up After Visit – 5